Support

The canonical published contact address for product help, statistical corrections, security reports, and API questions.

Contact

Support email: support@crosstabs.com

No response-time or availability SLA is currently offered. Please do not email sensitive source data unless an appropriate agreement is in place.

Include with every issue

Browser and operating system.
File type and approximate row/column count. Do not send sensitive source data unless an appropriate agreement exists.
Selected row variable, column variable, filters, weight variable, and missing-value setting.
Whether the issue occurs in CSV, XLSX, PDF, batch report, chart, or AI analysis.
Screenshot or copied warning text from the workspace.

Self-checks

For import issues, try a small CSV export of the same data to isolate spreadsheet formatting problems.
For AI issues, capture the disclosed aggregate context, request time, visible error, and whether a retry succeeds. Do not send source respondent rows.
For statistical warnings, check small expected counts, active filters, and whether weights are frequency-style weights.